Privacy Policy

EVS DELIVERY ("EVS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our technology-enabled, in-seat food and beverage delivery platform, including our QR-code ordering system, website, and related services (collectively, the "Services").

By using EVS DELIVERY, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About EVS DELIVERY

EVS DELIVERY is a technology-enabled, in-seat food and beverage delivery solution designed to enhance the fan experience, increase concession revenue, and support venue operations. Fans order from their seats using QR codes, and EVS Order Runners deliver food and beverages directly to the seat.

Our Services are used in high school stadiums, college and university athletic venues, professional stadiums and arenas, and multi-use event facilities.

2. Information We Collect

We collect information necessary to provide and improve our Services. This may include:

a. Information You Provide Directly

• Name (if provided)
• Email address or phone number
• Seat number and section
• Order details (food and beverage selections)
• Payment-related information (processed securely by third-party payment processors)
• Communications with EVS (e.g., customer support inquiries)

b. Information Collected Automatically

• Device information (such as device type and operating system)
• QR code interaction data
• IP address and general location data
• Usage data related to ordering and delivery activity

c. Information from Venues and Partners

We may receive limited information from venue partners or concession vendors necessary to fulfill orders, manage operations, and reconcile transactions.

3. How We Use Your Information

EVS DELIVERY uses collected information to:

• Process and deliver food and beverage orders
• Facilitate payments and refunds
• Communicate order status and service updates
• Improve fan experience and platform performance
• Support venue and concession operations
• Ensure safety, fraud prevention, and compliance with applicable laws
• Create aggregated and anonymized analytics for business insights

4. Payments and Financial Information

EVS DELIVERY does not store full credit or debit card numbers. Payments are processed through venue-approved, third-party payment processors that comply with applicable security standards. We may receive confirmation details necessary to complete transactions and provide customer support.

5. Sharing of Information

We do not sell personal information. We may share information in the following circumstances:

• With Venue Partners and Concession Vendors: To fulfill orders, coordinate delivery, and manage operations.
• With Service Providers: Including payment processors, technology vendors, and analytics providers who support our Services.
• For Legal and Safety Reasons: When required by law, regulation, or legal process, or to protect the rights, property, or safety of EVS, venues, fans, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While no system is completely secure, we strive to use commercially acceptable means to protect your data.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access or request a copy of your information
• Request correction or deletion of your information
• Opt out of certain communications

Requests may be submitted by contacting us at info@evsdelivery.com.

9. Children's Privacy

EVS DELIVERY is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. EVS DELIVERY is not responsible for the privacy practices of third parties, and we encourage users to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date. Continued use of the Services after changes indicates acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

EVS DELIVERY
Email: info@evsdelivery.com